Sr. Business Analyst / Sr. Executive - Business Development
Qualification: B.E/ B. Tech/ MCA/ MBA or equivalent
Experience (Years): 5-8 Years
Job Description
Onboarding
Serve as the primary liaison between senior government officials, stakeholders, and vendors to ensure the successful launch of selected services.
Provide advanced technical oversight on API integration and software functionalities, ensuring seamless onboarding.
Create, review, and refine comprehensive Functional Requirement Specifications (FRS) and API documentation for technical clarity and accuracy.
Monitoring
Oversee quality assurance processes by collaborating with quality audit partners to identify bugs, manage their resolution, and ensure project quality.
Produce in-depth progress assessment reports with detailed qualitative and quantitative insights, highlighting significant deviations for executive review.
Lead monitoring efforts and provide guidance on project implementation, ensuring alignment with project goals and timelines.
Support
Facilitate high-level coordination with central and state agencies for application integration and maintain strong post-delivery relationships.
Act as the senior point of contact for resolving operational issues, fostering long-term relationships with integrated departments.
Manage escalated issues and complaints from multiple channels, ensuring timely resolution to enhance customer satisfaction and operational efficiency.
Reporting
Develop and present executive-level reports and presentations on project progress, risks, and milestones for both internal and external stakeholders.
Ensure compliance with contractual obligations and partner requirements, offering expert support for audit processes.
Maintain strict adherence to project timelines, overseeing deliverables to guarantee quality standards and performance metrics.
Required Experience
5-8 years of experience in senior roles within Sales/Marketing in the Software or IT Industry, or as part of a Product Delivery/Operations Team or Enterprise-wide system integration projects.
In-depth knowledge of backend architectures, current IT trends, and emerging technologies.
Advanced experience with Application Performance Tools (e.g., Kibana, Skywalker) is a plus.
Expert-level proficiency in MS Office, particularly in creating professional presentations for senior executives.
Proven ability to engage and manage high-level officials (CXOs, senior government, or private sector leaders).
Exceptional communication skills (both oral and written), with the ability to convey complex technical information to non-technical stakeholders.
Additional Skills
Leadership: Proven experience in leading project teams and managing multiple high-stakes initiatives simultaneously.
Technical Expertise: Strong technical foundation in software development processes, API integrations, and IT infrastructure.
Strategic Relationship Building: Ability to cultivate long-term partnerships with senior government officials and key decision-makers.
Problem-Solving Skills: Advanced analytical skills to diagnose operational challenges and implement effective solutions.
Project Management: Strong project coordination skills, with a track record of delivering projects on time and within budget.
Data Analysis: Capability to interpret complex data, generate insights, and present findings to drive strategic decisions.
