Job Description
Onboarding
Lead strategic efforts to develop and maintain high-level relationships with key
government departments to onboard critical services onto NeGD projects.
Serve as the primary liaison between senior government officials, stakeholders, and
vendors to ensure the successful launch of selected services.
Provide advanced technical oversight on API integration and software functionalities,
ensuring seamless onboarding.
Create, review, and refine comprehensive Functional Requirement Specifications (FRS)
and API documentation for technical clarity and accuracy.
Monitoring
Oversee quality assurance processes by collaborating with quality audit partners to identify
bugs, manage their resolution, and ensure project quality.
Produce in-depth progress assessment reports with detailed qualitative and quantitative
insights, highlighting significant deviations for executive review.
Lead monitoring efforts and provide guidance on project implementation, ensuring
alignment with project goals and timelines.
Support
Facilitate high-level coordination with central and state agencies for application integration
and maintain strong post-delivery relationships.
Act as the senior point of contact for resolving operational issues, fostering long-term
relationships with integrated departments.
Manage escalated issues and complaints from multiple channels, ensuring timely
resolution to enhance customer satisfaction and operational efficiency.
Reporting
Develop and present executive-level reports and presentations on project progress, risks,
and milestones for both internal and external stakeholders.
Ensure compliance with contractual obligations and partner requirements, offering expert
support for audit processes.
Maintain strict adherence to project timelines, overseeing deliverables to guarantee quality
standards and performance metrics.
Required Experience
5-8 years of experience in senior roles within Sales/Marketing in the Software or IT
Industry, or as part of a Product Delivery/Operations Team or Enterprise-wide system
integration projects.
In-depth knowledge of backend architectures, IT trends, and emerging technologies.
Advance experience with Application Performance Tools (e.g., Kibana, Skywalker) is a plus.
Expert-level proficiency in MS Office, including advanced presentation skills.
Experience handling and managing senior officials (CXOs, senior management in
government or private sectors).
Exceptional communication skills (both oral and written), with the ability to convey
complex technical information to non-technical stakeholders.
Additional Skills
Leadership: Proven experience in leading project teams and managing multiple high-
stakes initiatives simultaneously.
Technical Expertise: Strong technical foundation in software development processes, API
integrations, and IT infrastructure.
Strategic Relationship Building: Ability to cultivate long-term partnerships with senior
government officials and key decision-makers.
Problem-Solving Skills: Advanced analytical skills to diagnose operational challenges
and implement effective solutions.
Project Management: Strong project coordination skills, with a track record of delivering
projects on time and within budget.
Data Analysis: Capability to interpret complex data, generate insights, and present
findings to drive strategic decisions.
