Job Description
Dispatch & Logistics Executive
Company: Anand Prakash Design Pvt Ltd Location: New Delhi Department: Operations / Dispatch / Logistics Employment Type: Full-time Experience:3 to 4 years preferred
About the Job
Anand Prakash is looking for a responsible and detail-oriented Dispatch & Logistics Executive to manage daily order processing, shipment coordination, documentation, tracking, and dispatch operations for website, wholesale, corporate, domestic, and international orders.
The role requires strong accuracy, timely follow-up, clear communication, and the ability to coordinate with warehouse, sales, customer support, accounts, courier partners, and management.
Roles and Responsibilities
Process and manage website, wholesale, and corporate orders from receipt to dispatch.
Share website pending orders on a daily basis with the concerned team.
Maintain website inventory, stock availability
Generate shipping labels for domestic website orders, wholesale orders, and international shipments.
Prepare and verify international shipping documents including Commercial Invoices, Packing Lists, Shipping Labels, Customs documentation, and Marine Declaration Sheets.
Update and maintain the Google Tracking Sheet for daily shipment monitoring, courier status, and internal order visibility.
Monitor undelivered, delayed, RTO, and exception shipments and follow up with courier partners until resolution.
Manage website returns and wholesale returns, including status updates, email communication, and internal coordination.
Generate and manage E-Way Bills for applicable shipments.
Update COD orders and coordinate COD reporting through email.
Coordinate Porter bookings for local, urgent, and same-day deliveries.
Ensure timely order dispatch while maintaining accuracy in product, quantity, address, invoice, packaging, shipment documents, and tracking updates.
Maintain proper dispatch records, courier documents, return records, and shipment-related communication.
Required Skills and Qualifications
Graduate in any discipline. A background in operations, logistics, supply chain, commerce, or business administration will be preferred.
3 to 4 years of experience in dispatch, logistics, e-commerce operations, warehouse coordination, retail operations, or wholesale order processing preferred.
Good working knowledge of Google Sheets, Excel, email, and basic computer operations.
Experience with e-commerce order processing, website backend, inventory systems, or courier platforms will be an advantage.
Understanding of GST, HSN codes, invoices, E-Way Bills, COD, RTO, reverse pickups, and basic shipment documentation.
Exposure to international shipping documentation and customs paperwork will be an added advantage.
Strong attention to detail, accuracy in documentation, and ability to follow up until tasks are completed.
Good written communication skills for coordination with internal teams, customers, and courier partners.
Calm, process-oriented, accountable, and comfortable working with daily dispatch deadlines.
Candidate Fit
The ideal candidate should understand that every shipment represents the brand. We are looking for someone who treats dispatch, documentation, timelines, and customer experience with care.
